Frequently Asked Questions
Which devices can I use for reading MediaFaze books?
Answer: You can use any modern device, including smartphones, tablets, laptops, and desktop computers.
Reading devices like Kindles also work, as long as they have a built-in web browser.
What operating systems and web browsers can I use to access your site?
Answer: MediaFaze can be enjoyed using any modern device that is run with one of the following operating systems:
- Google Chrome
- Internet Explorer (IE) 8 or greater
The site can also be accessed on any of the following web browsers:
- Mac OS
- Windows Phone
Something is wrong with my book. What should I do?
Answer: If you are experiencing an issue with any of our books, please reach out to our support staff and provide the following information: the exact issue you are having, the name of the book, and the type of device you are using. We'll review your issue and get back to you with a solution as soon as we can.
What should I do if I have technical questions about using the site?
Answer: For all technical questions, please fill out our support contact form. Most requests receive a response within 24 hours.
Billing and Membership Inquiries
How can I confirm my membership cancellation?
Answer: Cancellation of your membership will be confirmed via email to the address we have on file for you. If you would like to update this email address, speak to a customer support rep.
You may also contact us if you did not receive the confirmation email.
I would like to speak to customer support. How can I contact them?
Why hasen't my billing stopped after cancelling my account?
Answer: If you've cancelled your account, there should be no further charges. If there has been an error and you're still being billed, please contact customer support ansd we'll resolve the issue.
Am I allowed to cancel my membership?
Answer: Yes, you can cancel at any time with no penalties. Once you've cancelled, you'll be able to access your account for the remainder of the paid term. You will no longer be billed after your account has been cancelled.
I want to cancel my account. What do I need to do?
Answer: You can easily cancel your account by clicking here and filling out our online cancellation form. If you prefer, you can call 1-855-274-6671 and a representative will assist you with your account cancellation.
What is your policy regarding refunds?
Refunds are frequently given under the following circumstances:
A) Technical issues with the site prevented you from using our service
B) Fraudulent activity occurred on your account
C) There was an accidental billing on your account; OR
D) You found your experience with our site to be unsatisfactory.
If any of the above are true, please contact a customer service rep to request your refund.
We try to process all refunds within 24 hours, but it may take 3 to 7 business days for the refund or credit to post to your account. Once your refund is processed, you will receive an email confirming the refund is on its way.
*If you would like to learn more about our refund policy, please contact a customer service rep at 1-855-274-6671 or view our Terms of Service.
What will charges for your services look like on my statement?
Answer: Services from our site will appear as "mediafaze.com 8552746671" on your financial statements. If you have questions regarding billing on your account, we ask that you contact a live support rep at 1-855-274-6671.
For additional assistance please contact a support representative.